Privacy Policy

Overview

MediPulse Billing LLC (“MediPulse Billing,” “we,” “us,” or “our”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information, with particular attention to SMS communication data. We do not sell or share SMS contact or content data with third parties.

Information We Collect

We may collect the following categories of information:

• Contact information: name, phone number, and email address provided through website forms
• SMS message content and communication history related to support and scheduling
• Business information relevant to providing medical billing and RCM services
• Usage data such as pages visited and time spent on the site (via analytics)

This data is used solely for responding to inquiries, providing customer support, and delivering our contracted services. We do not collect this information for any other purpose without additional consent.

SMS Communications

When you provide your phone number and opt in to receive SMS communications, we will send you messages related to your service inquiries, appointment scheduling, and customer support. Message frequency varies. Standard message and data rates may apply.

• Reply STOP at any time to opt out of SMS messages
• Reply HELP to receive assistance
• We will not share your phone number or SMS content with third parties for marketing purposes

Data Protection

MediPulse Billing implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We are committed to maintaining the confidentiality and integrity of your SMS communications and all personal data we handle.

Disclosure of Information

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following limited circumstances:

• When required to comply with applicable law or respond to legal process
• When necessary to protect the rights, property, or safety of MediPulse Billing, our clients, or the public
• With trusted service providers (such as database and email delivery providers) who are contractually bound to keep information confidential and use it only to perform services on our behalf

Your Rights

You have the right to access, correct, or request deletion of your personal information held by MediPulse Billing, except where retention is required by law. To exercise these rights, please contact us using the information below.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by applicable law. Basic client data may be retained for up to six years following the conclusion of a service relationship as required by tax regulations. We may anonymize data for research and analytics purposes and retain it indefinitely in that form without additional notification.

HIPAA Notice

This website is designed for business contact and general informational purposes only. Please do not submit patient health information (PHI), diagnosis details, insurance IDs, claim numbers, or other protected health information through any public form on this website. Any service engagement involving PHI is governed by a separate Business Associate Agreement (BAA).

Changes to This Policy

MediPulse Billing reserves the right to modify this Privacy Policy at any time. Changes become effective immediately upon posting to this website. We encourage you to review this page periodically to stay informed.